FREQUENTLY ASKED QUESTIONS
Are you open if it rains?
Portions of The Thirteenth Hour are located outside. We will be open except in cases of expected severe weather. If we do close, we will post both here on our website and on our Facebook page. We will often post coupons if it is raining; grab a poncho and come get scared!
IS THERE PARKING?
Parking is FREE! We have some spaces available in our lot and in the case it is full, there is parking available on the street.
How long does it take to go through?
We do not make any claims to be the biggest haunted house in Indy; what we do say is bigger does not mean better. The average experience will last 15-20 minutes; we recommend you take your time while exploring the halls of our attraction.
Is the haunted house scary?
Well, that is the point right? Our goal is to provide you the scariest experience possible! We recommend a minimum age of 13 to attend The Thirteenth Hour.
If i get too scared and leave early, can I get a refund?
This means we did exactly what you came to us for! Once you enter the attraction, there are no refunds. We have emergency exits throughout the attraction if you find the event too intense.
ARE THE Actors ALLOWED TO TOUCH YOU?
The actors will not touch you; however they will get very close. Occasionally you may brush up against their costumes or props. You may also come into contact with some of the sets.
DO YOU USE FOG AND STROBE LIGHTS?
Yes. If you find the fog or lighting too intense, there are emergency exits throughout the attraction.
Do you have any age restrictions?
We strongly recommend that children under the age of 13 do not attend our event. No one under the age of 7 will be permitted. At the end of the day, you as a parent know what your child is able to handle.
Do you accept credit cards?
We accept credit cards for all tickets purchased online; onsite sales are cash only. We also have an ATM located on-site.
DO you have bathrooms on site?
There are port a johns located at the entrance and exit of The Thirteenth Hour
IS THE THIRTEENTH HOUR WHEELCHAIR ACCESSIBLE?
Due to the nature of our building, our attraction is not wheelchair accessible.
Should i attend if I'm pregnant?
We do not advise you attend if you pregnant, have heart or lung conditions, or are in general poor health.
Does your attraction have security?
We have off duty police officerson site during all hours of operation. The property and our attraction are under constant video surveillance.
Can we be thrown out?
Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. You will be asked to leave without a refund.
Do you serve alcoholic beverages?
We do not, but we do have snacks and drinks for sale. Alcohol is not allowed on the property.
Is smoking allowed?
Smoking is not allowed except for in the parking area. Smoking is NOT allowed in the queue line or in the attraction.
Can we take photos inside the haunted house?
Once inside, there are no photos or videos allowed. You are more than welcome to take photos while waiting in line with any of our monsters.
What can't we bring with us inside?
We do not allow weapons, pets, alcoholic beverages, cameras, flashlights, laser pointers, or lighters inside the attraction.
DO YOU SELL MERCHANDISE?
Yes! There is a merchandise booth on-site.
HOW CAN I SIGN UP TO WORK THERE?
Check out the employment section to learn more.
DO YOU OFFER PARTIES OR HOLD EVENTS?
Yes! Please e-mail firstname.lastname@example.org with any special requests.